This guide walks carriers, forwarders and owner-operators through the Truckscanner platform, showing how to navigate, complete the profile to obtain verification and start finding new work opportunities.

Who this guide is for

This guide is designed for:

• Carriers and owner-operators looking to find loads and submit quotes
• Forwarders looking to manage their network of collaborators or find carriers
• Hauliers with one or more vehicles looking for new clients
• Anyone offering road freight transport services

Before starting: the basic service is FREE

The basic Truckscanner service is completely free for carriers and owner-operators:

• ✅ Free registration
• ✅ Free access to the freight exchange
• ✅ Unlimited quotes at no cost
• ✅ Zero commissions on completed orders

This model exists because Truckscanner wants to create an ecosystem where the more carriers there are, the more opportunities exist for everyone.

Difference between Carrier and Forwarder on Truckscanner:

• Carrier/Owner-operator: submits quotes for loads posted on the freight exchange (FREE)
• Forwarder: in addition to submitting quotes, can also post load requests to find carriers (requires Basic subscription or higher)

Note: Forwarders who only want to submit quotes without posting requests can use the platform for free like a carrier.

What this guide covers

After reading this guide, it will be possible to:

• Access the platform and save the login to bookmarks
• Understand the Dashboard layout and what each section means
• Navigate the sidebar menu and find every feature
• Know the 6 tasks to complete to obtain the "Verified" badge
• Start receiving notifications about loads of interest
• Contact Truckscanner support when needed

How to access Truckscanner

First login after registration

1. Open a browser (Chrome, Firefox, Safari, Edge) and go to app.truckscanner.it
2. Enter the email and password chosen during registration
3. Click Log in

Tip: Save app.truckscanner.it to browser bookmarks right away by clicking the star ⭐ in the address bar. This way access is always just a click away.

If the company manages multiple accounts

If the account is linked to multiple companies, after login a dropdown menu will appear in the top right with the currently selected company name. Click the name to switch companies.

The Dashboard: the operations centre

After login, the first screen displayed is the Dashboard. This is the operations base for monitoring everything: profile, opportunities, negotiations and orders.

Main action buttons

At the top of the Dashboard there are two green buttons:

Create request

• Allows creating a new transport request
• Useful for forwarders who need to find carriers for their orders
  
• Note: A Basic subscription is required to post requests

Create order

• Opens the creation of a trade order
• Advanced feature for structured shipment management

The Company Profile box

On the left side of the Dashboard there is a box with company information:

Information displayed:

• Company name
• Headquarters address
• Revenue (data automatically retrieved from public records)
• Number of employees (data automatically retrieved from public records)

Complete profile: the 6 tasks

Below the company information is the Complete profile section with a progress bar and the list of tasks to complete.

The 6 tasks are:

1. Company details - Verify and complete company information
2. Locations and warehouses - Configure operational sites
3. Register codes - Enter Hauliers Register and REN registration codes
4. Professional documents - Upload DURC, Carrier Liability Insurance and other certifications
5. Make the first offer - Submit the first quote for a load
6. Verified badge - Obtain the verification badge by completing all steps

Click on each task to go directly to the corresponding section and complete it.

Important: Shippers can see the profile completion level when evaluating quotes. A 100% complete profile with verified badge can win even against lower offers.

Invite to Truckscanner box

Allows inviting other companies to the platform:

1. Enter the email address of the contact to invite
2. Click Invite
3. The recipient will receive an email with a registration link

Who to invite: regular clients (shipping companies) who could post requests on Truckscanner. This way automatic notifications will be received and quotes can be submitted on the platform.

Book a call box

Allows booking a free call with the Truckscanner team to see the platform in action and get answers to any questions.

Social links

Below the boxes are links to Truckscanner social media channels to stay updated on the latest news.

Quick links

On the right side of the Dashboard there are quick links to the most used sections:

• Go to Marketplace - Direct access to the freight exchange
• Check your requests - Monitor posted requests (for forwarders)
• Check your negotiations - Manage submitted quotes
• View your transport orders - List of confirmed orders

The Sidebar Navigation Menu

On the left side of the screen is the main menu. Each item leads to a specific section of the platform.

Dashboard

Returns to the main screen described above. It is always the starting point.

Planning

Contains order management:

Trade orders

• Section for entering and managing orders that require transport
• Mainly useful for forwarders managing orders on behalf of clients

Marketplace

The heart of the platform for finding loads and managing negotiations:

Freight exchange

• List of all transport requests posted by shippers
• Filter by pickup area, destination, goods type, date
• Click on a request to see details and submit a quote

My requests (mainly for forwarders)

• Shows posted transport requests
• Allows monitoring quotes received from carriers

My negotiations

• All quotes submitted to shippers
• Status of each quote (pending, accepted, rejected)
• Chat with shippers to negotiate

Transport orders

• Contains all transport orders generated when a quote is accepted
• Each order includes complete transport, shipper and goods data
• The order PDF document can be downloaded

Network

Contains features for managing contacts:

Company list

• Directory of all companies registered on Truckscanner (carriers and shippers)
• Allows market research and finding new contacts
• Available filters: city, distance, verified, company type, vehicle types, special goods, covered areas, validated documents
• For each company, the public showcase can be viewed

My network (mainly for forwarders)

• Digital address book of collaborating carriers
• Allows organising them into groups
• When posting a request, it can be shared with specific groups

My showcase

• Public company page visible to other platform users
• Shows company information, services, fleet and contacts
• The digital business card for attracting new clients

Premium

Contains advanced features of the Premium subscription:

Statistics

• Dashboard with all information on completed transport orders
• Margin analysis by route and client
• CO2e report produced for ESG reporting

Tracking

• Feature under development

Routing

• Feature under development

Dock Scheduler

• View bookings for loading and unloading areas

Dock Reservation

• Book loading/unloading slots at shipper warehouses that use the Dock Scheduler

Company profile

Complete management of company data:

My company

• Tax details, Register codes, fiscal information
• Logo and description for the public showcase

Users

• Management of company users who can access the platform
• Invitation of new colleagues
• Role assignment

Professional documents

• Digital archive of professional documentation
• Validation status of each document
• Automatically monitored expiry dates

Transportable goods

• Configuration of goods types the company can transport
• Generic goods, special goods (ADR, ATP, HACCP), waste, exceptional loads

Locations and warehouses

• List of operational sites
• Owned warehouses

Covered areas

• Definition of geographical areas where the company operates
• Countries

Professional Documents: the key to winning contracts

Professional documents are fundamental for credibility. Shippers can see documents during negotiations and a profile with complete and verified documentation can win even against lower offers.

Mandatory documents for all carriers

1. DURC (Single Document of Contribution Compliance)

• Certifies compliance with labour contributions
• Must be currently valid
• Exception: sole proprietorships without employees are not required to have one

2. Carrier Liability Insurance

• Policy covering damage to goods transported on behalf of third parties
• Upload the payment receipt or signed contract
• Enter the expiry date

Recommended documents

• Anti-Mafia Whitelist - Important for large shippers and public tenders
• Community Licence - Mandatory for international transport
• ADR Certificates - For dangerous goods
• ATP Certificates - For temperature-controlled goods
• HACCP Certification - For food products
• ISO Certifications - Quality, environment, safety

Verification process

After uploading a document:

1. The status will be "Pending approval"
2. The Truckscanner team verifies the document within 24 hours
3. A notification will communicate the outcome: approved or rejected with reason

First steps to take

Here is the recommended order for starting to use the platform:

Step 1: Complete company details

1. From the Dashboard, click on the "Company details" task
2. Verify that the information is correct
3. Enter Hauliers Register and National codes

Step 2: Configure transport preferences

1. Go to Company profile → Covered areas
2. Select all geographical areas where the company operates
3. Go to Company profile → Transportable goods
4. Select all goods types the company can transport

Important: Notifications about new loads are based on these preferences. If not configured correctly, notifications will not arrive.

Step 3: Upload professional documents

1. Go to Company profile → Professional documents
2. Add all other available documents

Step 4: Explore the freight exchange

1. Go to Marketplace → Freight exchange
2. Use filters to search for loads in the area of interest
3. Click on a request to see details

Step 5: Submit the first quote

1. Find an interesting load on the freight exchange
2. Click Submit quote
3. Enter the price and any notes
4. Send the quote and monitor the negotiation in "My negotiations"

How load notifications work

One of the most useful Truckscanner features is the automatic notification system.

Email notifications (free)

When a shipper posts a request that matches the configured preferences (covered areas, transportable goods), an email automatically arrives with:

• Load details
• Link to see the complete request
• Option to submit a quote directly

WhatsApp notifications (Premium)

With a Premium subscription, notifications arrive directly on WhatsApp:

• Instant notification as soon as a compatible load is posted
• Link to submit a quote in seconds
• Perfect for those always on the move

How to contact support

The Truckscanner team is available for any needs:

Live chat

• Click the chat icon at the bottom right of any page
• Responses within a few hours during business hours

Email

• Write to info@truckscanner.it
• Response within 24 hours

Help Centre

• Visit help.truckscanner.it to consult all operational guides

Why choose Truckscanner

Truckscanner stands out from other platforms for:

• Free for carriers - Registration, quotes and orders at no cost
• Zero commissions - The amount agreed with the shipper remains entirely with the carrier
• Simplified paperwork - Documents are uploaded once and the Truckscanner team verifies them
• Automatic notifications - No need to search for loads, opportunities arrive directly
• Web showcase included - Even with the free plan a public page is available to promote the company
• Multilingual platform - Possibility of working with international shippers too