This guide walks you through managing negotiations with shippers, monitoring submitted offers and using transport orders.

Who this guide is for

This guide is designed for:

• Carriers who have made offers on transport requests
• Freight forwarders operating as carriers
• Commercial operators managing company negotiations

Part 1: My Negotiations

The "My negotiations" section is your operational centre for monitoring all submitted offers and managing communications with shippers.

How to access "My negotiations"

Method 1: From the navigation menu

1. Look in the left sidebar
2. Click "Marketplace"
3. Select "My negotiations"

Method 2: From the Freight exchange

1. Go to "Freight exchange"
2. Click on a request you've already made an offer on
3. Press "VIEW NEGOTIATION"

Method 3: From the Dashboard

1. In the "Quick links" section
2. Click "Check your negotiations"

Interface overview

Main negotiations table

Icon system for offer status

Managing a specific negotiation

Opening the negotiation window

1. Click the negotiation row
2. The management window will open

Window content

Client information

• Complete company data
• "Verified" badge (if present)

Request details

• Route with map
• Goods: type, dimensions, weight
• Delivery dates
• Requirements: trailer type, services, certificates

Offers section

• Your current offer
• Offer history
• Ability to modify (if in orange status)

Integrated chat

• Direct communication with shipper
• Price and conditions negotiation

How to send and manage offers

Creating a new offer

1. Specify the price (€)
2. Indicate payment terms (e.g. 60 days from invoice)
3. Choose payment method (Bank transfer, etc.)
4. Add additional conditions (e.g. demurrage)
5. Click "Make an offer"

Modifying an offer

• Orange offers can be modified
• Each new offer cancels the previous one
• The shipper always sees only the last valid offer

Cancelling an offer

1. Click "Cancel" in the chat
2. The offer changes to "cancelled" status
3. You can make a new offer

Note: You cannot cancel an already accepted or rejected offer.

Using chat to negotiate

Chat is for:

• Asking for clarifications about goods
• Proposing alternatives (dates, routes)
• Negotiating price before formal offer
• Sharing operational information

When your offer is accepted

1. Status changes to green
2. The system generates the transport order PDF
3. You receive a notification via email and on platform

Part 2: Transport Orders

After acceptance, the transport order is available in the dedicated section.

How to access Transport Orders

1. Side menu → "Marketplace"
2. Select "Transport orders"

Information in the main view

• Table listing of orders
• Search bar
• Action icons for each row

Transport Order details

Click the row to see:

• Shipper and carrier data
• Goods and route details
• Economic conditions: Price, terms, payment method
• References: Request ref., Trade order ref.
• Legal notice

Actions available for carriers

Entering vehicle plates

1. Click on the order
2. Enter tractor plate and trailer plate
3. You can update data before execution

Downloading the order PDF

Click the download icon to download the document.

Uploading the Proof of Delivery

To formally complete the job:

1. Click the document icon (upload)
2. Upload the signed proof of delivery (PDF or image)
3. Confirm the upload

The proof of delivery serves as evidence of job completion and completes the document cycle.

Transport order statuses

Cancellation procedure

Conditions

• Both parties must agree
• Operational phase must not have started

How to request

1. Access the order
2. Click "Request cancellation"
3. Wait for counterparty confirmation

The importance of your digital archive

The shipper sees all your documents in the negotiation. A complete archive:

• Increases trust
• Reduces decision time
• Differentiates you from competition

Documents visible to shippers

• DURC (Italy)
• Carrier Liability Insurance
• Antimafia Whitelist
• Community Licence
• Certificates: ADR, ATP, HACCP, GDP, ISO
• Additional insurance

Expiry notification system

• Documents verified within 24 hours
• Automatic alerts before expiry
• Email reminders to update

Benefits of finalising on Truckscanner

No commissions

Truckscanner does NOT charge commissions on concluded agreements.

Why complete negotiations on the platform

1. Automatic generation of legally effective order
2. Pre-verified documents: zero time wasted
3. Access to advanced services: routing, tracking
4. Complete traceability

Tips for maximising success

Optimise your profile

• Upload all documents
• Keep certificates updated
• Complete fleet and coverage info

Manage negotiations effectively

• Respond quickly to messages
• Make competitive but realistic offers
• Communicate professionally

Monitor constantly

• Regularly check "My negotiations"
• Update offers if needed

Troubleshooting common problems

I can't modify an offer

• Check it's in orange status
• Make a new offer to replace it
• If green/red, it can't be changed

The shipper isn't responding

• Check offer competitiveness
• Send a follow-up message

I don't see some negotiations

• Check applied filters
• Verify you're in "My negotiations"

I can't upload proof of delivery

• Check the format (PDF or image)
• Check file size

Frequently Asked Questions

Can I make multiple offers to the same shipper? Yes, each new offer replaces the previous one.

Does the shipper see my offers on other requests? No, each negotiation is independent and private.

Can I withdraw an accepted offer? No, once accepted it becomes binding.

What happens if I don't upload proof of delivery? The order stays in "Open" status instead of "Fulfilled".