Introduction to request management

The "My Requests" section is your control center to monitor all the load requests you published on the Truckscanner marketplace.

How to access the "My Requests" section

Method 1: From the navigation menu

1. After signing in to the platform, search inleft sidebar
2. Click on the section"Marketplace"
3. Select"My requests"from the submenu

Method 2: From Dashboard

1. In the heart of the hotelMain Dashboard, locate the section "Quick links"
2. Click directly on"My requests"

Overview of the interface

Once on the page, you will see:

Header of the page

• Title: "My requests"
• Green button "+ CREA REQUEST"(top right) to publish new requests

Toolbar of instruments

• Field of researchto filter requests
• Button "Philter" buttonto apply advanced filters:
  • State (Open, Closed, Cancel)
  • Receased records

Main table of requests

Each line shows:

• Reference:: Unique code of the request (e.g. RC-L9ZUXJVG)
• Originally: Province of withdrawal
• Destination: Province of delivery
• Date of delivery: When delivery must be made
  
• Flexible date (two or more days, e.g. from 10 to 13 July): highlighted in green
  
• Tax date (one specific day, e.g. 12 August): highlighted in red
• Category:: Type of goods (e.g. Palletized goods, Exceptional charges)
• Trails: Number of carriers who have opened negotiations (message or offer)
• State of State: Open/Closed/Annulled/Expired
• Button "Details" button: To view full details
  

How to view the details of a request

Open the detailed view

1. Click on the"DETAILS" buttongreen on the right of the line
2. The full page will open with all the details of the request and the related negotiations
   
3. You can also share your request with anyone inside or outside the platform.
   

Manage negotiations with carriers

View active negotiations

• In the column"Tractive"you can see how many companies have shown interest
• If the number is greater than 0, you can expand the request to see the list of carriers

Open a specific negotiation

1. Expand the requestclicking on the line
   
2. It will expand the part below with a sub-table containing the list of negotiations
3. In this new table,click on one of the lines to open the negotiation in question
4. The negotiation management window
   

negotiating management window

When you open a specific negotiation, you will have access to:

Information of the carrier

• Business datacomplete of vector
  
• Badge Verified, if present,alongside the company name of the Carrier, which indicates that user and company have been verified by our Team
• Professional codes: REN, Trade haulers register, Register environmental managers
• Downloadable documents (if attached to the platform by the Vector): DURC, RC Vector, specialist certificates (ADR, ATP, etc.)

Security and verification:All this information has been validated by automatisms integrated with Public Registers (Company Register and National Electronic Register) or manually controlled by the Truckscanner team to ensure customers customers maximum data security and drastically reduce costs of mere bureaucratic control.

Management of offers

• Current offer display: price, terms and methods of payment, conditions
• Historical offers: each new offer cancels the previous one
• Buttons of action:
  • "Accept"(green): to confirm the offer
  • "Reject"(red): to decline the offer

Integrated chat

• Message areato communicate directly with the carrier
• Possibility to negotiate prices and conditions
• Sharing additional information (capital)
  

Truckscanner leaves the parties free to coordinate even outside the platform because it does not apply any commission or commission on individual agreements made on the platform.

Precisely for this reason, we recommend that you complete negotiations on the platform, accepting the last agreed offer, for two reasons:

1. Automatic generationof the transport order effectively between the parts
2. Access to advanced services that without this data Truckscanner will not be able to provide effectively,such as routing, tracking and intelligent suggestions
   

Finish a transport order

Process of acceptance

1. Review the offer carefullyof the selected vector
2. Make sure that all thenecessary documentsare present and valid
3. Click "Accept"in the offer section

Automatic order generation

After acceptance:

• The systemgenerates automaticallya transport order in PDF
• The order containsall informationthe load and offer accepted
• The document remainsavailable for both parties

Where to find the generated order

1. In the field of theside menu, go to "Marketplace
2. Select"Orders of transport"
3. You will find the order just created in the list
   

Important note:As can be evinced from the legal notice generated together with the PDF of the transport order, Truckscanner is not part of the agreement concluded between the Client and Carrier, does not act as a forwarder,carrier, authorised representative or intermediary of transport, and does not receive any direct compensation from this transactionspecification. The contracting parties (Committee and Carrier) are solely responsible for carrying out transport and allconnected obligations (ddt, billing, etc.).

Truckscanner (Digital Logistics S.r.l.) acts exclusively as a supplier of a technology platform thatallows the encounter between demand and supply in the field of freight transport. Truckscanner provides directions andinstruments to verify the goodness of the counterparty both from an economic-financial and legal point of viewoperational, but the use of such tools remains at the discretion and responsibility of the parties. Although Truckscannerverify the documentation in good faith, is not responsible for any falsification or inaccuracies indocumentation provided by the parties.

Additional features

Search filters

1. Click on the"Philter" button(top right of the funnel-shaped table)
2. Select the desired criteria:
   • State required: Open, Closed, Cancelled
   • Receased records: to display stored requests

Ordering and navigation

• Arrows of expansion: to open/close requests details
• Payment Protection: uses the "Previous" and "Next" buttons at the bottom
• Elements per page: select 5, 10, 25, 50 or "All"

Create new requests

• Click thegreen button "Create request"at the top right
• You will be redirected to the new request insertion form

Advantages of the Truckscanner platform

No commissions

Truckscanner does NOT perceive any commissionfor the conclusion of business on the platform. Companies are free to coordinate externally.

Why finalize on Truckscanner

We recommend completing negotiations on the platform to:

1. No costfor both counterparts
2. Automatic generationof the transport order with legal effectiveness
3. Bureaucratic optimizationwith all documents in one space
4. Access to advanced servicessuch as routing and intelligent suggestions

Solving common problems

I don't see active negotiations

• Make sure the request isstill open
• Check thefilters applied
• Consider theshare the linkrequest with carriers of your knowledge

I can't accept an offer

• Make sure the offer isstill valid(not cancelled by the carrier)
• Check that you have thenecessary permitson your account
• Make sure that therequest is still open

The order is not generated

• Make sure that theacceptance has been successful
• Check in the section"Orders of transport"
• Contact support if the problem persists

Support and support

For further assistance:

• See the other knowledge base articles
• Contact the Truckscanner support team
• Use built-in chat for urgent communications with carriers

Has this guide helped you? The Truckscanner platform is designed to simplify logistics management at no additional cost, optimizing traditional bureaucratic processes.