Customer Dashboard: Operating Guide

Dashboard Clients

How to Sign in to the Dashboard

  1. Go to theapp.truckscanner.com
  2. Enter emails and passwords
  3. Select the company if you manage more than one

Elements of the Main Screen


Superior Bar (Header)

Global Research

  • Search field in the center of the bar
  • You can search for requests, orders, messages
  • Press Enter to start search

Notifications (Campanella)

  • Red number = unread notifications
  • Click to open the Notification panel
  • Types of notifications you will receive:
    • New offers for your requests
    • Messages from carriers
    • Updates on orders

Menu Company

  • Click on the company name at the top right
  • Change company if you have more than one
  • "Register another company" to add it

User profile

  • Click on your photo/initial
  • "Legal links" for privacy and terms
  • "Disconnect" to go out

Button "Create Request"

  • Green button at the top right
  • Click to create a new transport request
  • It takes you to the guided insertion module

Sections of the Dashboard

1. Company Profile (Box Grande to Left)

Information Displaying:

  • Company name with verification symbol (✓)
  • Company logo (if uploaded)
  • Email, PEC, phone
  • Registered office address
  • Invoice and number of employees (automatic data)

Completion Profile:

  • Progress bar showing % completion
  • List of tasks to complete:
    • ✓ Business data (automatically completed)
    • ✓ Locations and warehouses
    • ✓ Contacts

How to Complete Tasks:

  • Click on each entry to access the specific page
  • Fill out the required data
  • Save to update progress

Go to the Marketplace

  • See all public requests
  • Search transport opportunities

My Requests

  • Manage the requests you published
  • See offers received

My negotiations

  • Chat with interested carriers
  • Negotiation prices and conditions

My Orders of Transport

  • Confirmed orders
  • Documents and tracking

3. Invite to Truckscanner (Low Right Box)

How to Invite:

  1. Enter emails in the field
  2. Click "Invite"
  3. The person will receive invitation emails

Who Invite:

  • Suppliers shipping goods
  • Business partners
  • Other companies in the sector

4. Contacts (Box in Basso a Right)

Ways to Contact us:

  • Email:info@truckscanner.it
  • Chat:icon at the bottom right of the site
  • Social:Facebook, Instagram, LinkedIn

How to Use the Dashboard - Basic Procedure

First use

  1. Complete the profileusing tasks in the company section
  2. Create the first requestwith the green button
  3. Wait for offers(no notifications will arrive)
  4. Reply to carriersin "My negotiations"

Daily Use

  1. Check notificationsI just enter
  2. Go to "My Requests"to see new offers
  3. Use "My Negotiations"to chat with carriers
  4. Monitora ordersin "My Orders of Transport"

Creation New Request

  1. Click "Create Request" (green button)
  2. Fill out the guided form:
    • Where to withdraw from where to withdraw
    • Where to deliver
    • When
    • Type of goods
    • Weight/size
  3. Post the request
  4. Wait for offers from carriers

Management

  1. Get notification of new offer
  2. Go to "My Requests"
  3. Click on the request to see offers
  4. Click on "Details" for each offer
  5. Use the chat to ask questions
  6. Click "Accept" on the best offer

Monitoring Orders

  1. Order created automatically when you accept offer
  2. Go to "My Orders of Transport"
  3. See shipment status
  4. Download documents (DDT, CMR)

Resolution Common Problems

I don't see notifications

  • Check if the red number is on the bell
  • Click on the bell to open the panel

I can't create requests

  • Make sure you have completed your profile
  • Check to be logged in

I don't receive offers

  • Verify that the request is published
  • Check if price/conditions are realistic
  • Wait 24-48 hours for first offers

Problems with documents

  • Go to "My Orders of Transport"
  • Click "Download" for PDF documents
  • Contact usinfo@truckscanner.itif you need help
  • Dashboard:back to the main screen
  • Orders:commercial and transport order management
  • Marketplace:bag loads and your requests
  • Network:companies
  • Statistics:economic and environmental data
  • Profile:company and users management

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